Frequently Asked Questions

In this section you will find answers to the most frequently asked questions about our products and services. If you have any questions that have not been answered below, please /contact/contact us.

How do I sign up for an online account?

To sign up, simply click Sign In and complete all required details. If you are a school customer, please sign up for a new account here.

Are all of Eckersley’s products on the website?

Products advertised online may not be available in every Eckersley’s store. Please call your local store to check individual product availabilities.

How can I find out whether Eckersley’s stocks the product I am looking for?

Eckersley’s has an extensive product range. If you are looking for a particular product or brand, we recommend you browse through our website or contact your local store.

If we don’t stock the product you are after, we may be able to order the product in for you, just enquire with our friendly store staff.

Who can help me with a particular product query?

Please click here to contact our Online Customer Service Team. Alternatively, your local store will be happy to help you with product information. Our staff members have excellent product knowledge since many are also practising artists or crafters.

What are the payment options for my online order?

We accept Visa, MasterCard, American Express, PayPal, Zip, Shop Pay, Google Pay, Apple Pay and Afterpay on our website.

Can I make changes to my online order?

When an online order is placed, we are unable to make any changes to it. Please click here to find out more about our refund policy.

What is Eckersley's Pricing Policy?

Prices displayed in-store and on our website are in Australian dollars (AUD) and include GST.

For New Zealand customers the prices are in New Zealand dollars (NZD).

• Prices may be subject to change without notice if necessary.
• Prices may vary from store to store.
• Prices displayed on this website may differ from prices displayed in-store.
• Online prices, including promotional pricing may not be price matched in any Eckersley’s retail store.

How do I update my contact details with Eckersley’s if I have an account?

You can update your contact details by signing in to your online account. However, please don't hesitate to contact us if you require assistance.