Terms and Conditions

This document contains the full set of ‘Terms of Use’ governing the use of Eckersley’s Gift Cards.

We recommend that you read this document carefully before purchasing or redeeming a Gift Card.

By purchasing, redeeming or attempting to redeem a Gift Card, you accept and agree to be bound by these Terms of Use.

General exclusions (all Gift Cards):

Account Customers cannot purchase Gift Cards on their 30 day account. Gift Cards must be paid for up-front. Gift Card purchases are not eligible to accrue points on a Creative Rewards Card. (The redeemer of the card will be eligible to accrue points for products purchased with the Gift Card) Gift Cards cannot be ‘topped-up’. If you would like more Gift Card dollars you will need to purchase a new card. Gift cards cannot be used for payment of shipping.

Gift Card Transactions

Where can you use the Gift Card:

Your Gift Card can be used in all Eckersley’s retail stores and the Eckersley’s online store (www.eckersleys.com.au).

How to buy a Gift Card In-Store:

Ask the operator for a Gift Card and let the operator know the monetary value you would like added to the card. A maximum of $500.00 can be loaded to an individual card.

Pay for your Gift Card using cash or eftpos.

The card is activated through our point of sale system once the payment is received.

Once activated; Gift Cards cannot be reloaded so it is very important you are sure of the value before the sale is processed.

Creative Rewards points cannot be earned when purchasing a Gift Card.

How to buy Gift Cards Online:

To buy a Gift Card online go to http://www.eckersleys.com.au/gift-cards.

Simply select a design, add an amount and a message. The Gift Card will be activated and sent via email to the recipient once payment is received.

The Gift Card can be used online and in-store.

Creative Rewards points cannot be earned when purchasing a Gift Card. Gift Cards cannot be used for payment of shipping.

How to make a purchase with your Gift Card:

In-Store:

Select goods in your participating store and take them to the point of sale operator. Let the operator know that you would like to pay with your Gift Card.

When the transaction is completed the balance will be reduced on your Gift Card. No change will be given in cash: any remaining balance on the card can be used in whole or part against future purchases.

If there is not enough balance on the Gift Card to pay for the full transaction you will need to pay for the remaining balance with another payment method.

Online:

You can use your Gift Card to pay for purchases online at checkout. Simply add your Gift Card number and Pin into the specified boxes at the shopping cart and choose the monetary value you would like to use to pay for purchase.

Any remaining balance on the card can be used in whole or part against future purchases.

If there is not enough balance on the Gift Card to pay for the full product transaction you will need to pay for the remaining balance with another payment method. Gift Cards cannot be used for payment of shipping.

Transaction authorisation:

Transactions are authorised by you when giving participating retailer details of the Gift Card and authorising the transaction in some other way approved by that retailer.

When you authorise a transaction:

  • You are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
  • You are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.

Purchases exceeding the Gift Card value:

Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

No cash advances:

You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Eckersley’s Gift Cards:

Your Gift Card will be valid for use for 12 months from the date of issue (or as otherwise extended by the Eckersley’s Accounts Department). Any balance that remains on a Gift Card will not be available for use after the card’s expiry date.

To check the expiry date of your Gift Card see in-store at the service desk.

Gift Card Delivery

Gift Cards are only activated on business days; please be aware that cards purchased after 4pm on Fridays may not be available for use against purchases until the following Monday.

Most gift card emails are received instantly but others can be subject to slight delays while we authenticate payment. This process is in place to protect cardholders and is typically resolved by the next business day. If you have not heard from us by then or received your card via email, please contact our Customer Service team for assistance

Eckersley's reserve the right to perform security checks on gift card purchases.

Gift Card FAQs

Your Gift Card, your responsibility:

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by Eckersley’s or by any Eckersley’s employees.

Lost or stolen Gift Cards:

Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.

Re-issue of faulty or damaged Gift Cards:

Re-issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of the Eckersley’s Group.

Destruction of Gift Card with no value:

Once the Remaining Card Value is completely used, destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.

Checking your Gift Card balance, expiry and transaction history:

You can check your card balance, expiry date and transaction history at any time at an Eckersley’s store.

Can I collect Creative Rewards points when I purchase or use a Gift Card?

No, you will not be able to earn Creative Rewards points when purchasing a Gift Card. The redeemer of the card will be eligible to accrue points for products purchased with the Gift Card.

Can I exchange my Gift Card?

No, you cannot exchange your Gift Card for another tender, cash or discount.

Can I cancel my Gift Card?

No, you cannot cancel your Gift Card.

Exchanging items purchased with a Gift Card:

With proof of purchase (receipt) you may exchange goods purchased with a Gift Card.

Changes to Terms of Use:

We reserve the right to change any of the terms contained in these Terms of Use at any time where the change is required:

  • To add or remove participating retailers and/or where the Gift Card may be redeemed;
  • To add or remove goods or services which may be purchased with the Gift Card;
  • For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
  • To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
  • Where we, acting reasonably, consider that it will not be to your detriment.

Privacy and confidentiality:

Our Privacy and Security Notice explains how we handle the personal information that we may collect from you with respect to Gift Cards.

Errors and complaints:

Gift Cards:

If you have reason to believe that an error has occurred in relation to your Gift Card, you should contact [email protected].

Goods or services:

Any complaints about goods or services purchased with a Gift Card must be resolved directly with the retail store concerned. Online customers should email: [email protected].

 

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